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Unlock Your Library’s Full Potential in 2023!
The start of a new year is the perfect time to set goals and make resolutions, and this is especially true for libraries. Make a resolution to promote your library more and increase access to digital content so you can reach more users and borrowers! With the increasing availability of digital content, there are lots of opportunities to expand access to all kinds of information.
Using Reports to Get the Most Out of Your Research Management Team
Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.
Employee Spotlight – Karlos Freelove
Meet Karlos, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out.
Get Ready For 2023! A Library Holiday Guide
With the end of the year just around the corner (eek!), now is the perfect time to get started ensuring your library, knowledge or information center is prepared for the upcoming holiday season, and the new year that follows. From stocking up on festive reading materials, to preparing for extended hours and special events, there are plenty of tasks to keep you busy in the lead up to the holidays.
2022 Year in Review
What a year 2022 was for Softlink IC! In this year in review, we want to take a moment to reflect on the successes and highlights from the past year!
Power Up illumin With Power BI
Your knowledge and request management needs are as unique as your organization, the good news for you is that Softlink IC’s solutions are developed and supported by teams of experienced information and resource managers and expert knowledge management development professionals.
Exploring the World of Parliamentary Librarians
Libraries are some of the most exciting places to work, and as a librarian, you get to use a variety of skills every day. In this blog series, we’ll look at the types of skills and knowledge necessary for working in a library, knowledge or resource center. And we’ll showcase some specific sectors where you’re bound to find a librarian!
How to Bring a Customer Focus to Your Research Team?
At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process.
Who Has the Best Library Homepage? Here Are Some of Our Top Picks!
This is a blog with a twist. We know Liberty is packed full of fantastic features and functionality. Once of its best features is the flexible and customizable homepage which means you can create a homepage or OPAC (online public access catalog) as unique as your organization.
Why Our Customer Support Team Is Everything to Us
At Softlink Information Centres, you probably know we provide library, knowledge and research management solutions. Our products, Liberty and illumin, are used by hundreds of businesses around the world from some of the largest multi-branch law firms to single branch non-profit organizations.
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